Shipping Policy

Last Updated: August 20, 2026

Thank you for shopping with WoodVanta, operated by JORGE MARTINEZ LIMITED. This Shipping Policy explains our order processing, estimated delivery times, tracking, shipping delays, and other important information regarding the delivery of your order.

1. Order Processing

After your order is successfully placed and payment is confirmed, we will begin preparing your order for shipment.

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–15 business days

Delivery times are estimates and may vary depending on the destination, shipping carrier, weather conditions, holidays, customs procedures, high-volume periods, or other circumstances outside our reasonable control.

3. Shipping Destinations

We ship to eligible locations available during checkout.

Shipping availability, costs, and estimated delivery times may vary depending on the customer's location.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

4. Shipping Costs

Any applicable shipping charges will be displayed during checkout before the order is completed.

From time to time, WoodVanta may offer free or promotional shipping on qualifying orders.

5. Order Tracking

When tracking information is available, it will be provided after your order has been shipped.

Please allow time for the shipping carrier's tracking system to update after the package has been dispatched.

6. Incorrect or Incomplete Addresses

Customers are responsible for verifying their shipping information before completing an order.

If you notice an error in your shipping address, please contact us immediately at lima14.clash@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

7. Shipping Delays

Occasionally, deliveries may experience delays due to circumstances outside our reasonable control, including:

• Severe weather conditions

• Carrier disruptions

• Holidays

• Customs processing

• High shipping volumes

• Transportation delays

If your order is significantly delayed, please contact our customer support team for assistance.

8. Lost or Damaged Packages

If your package appears to be lost during transit or arrives damaged, please contact us at lima14.clash@gmail.com.

Please provide your order number and, for damaged products, clear photos or videos of the product and packaging.

We will review the situation and provide an appropriate resolution in accordance with our policies and applicable law.

9. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country's laws and regulations.

Where these charges are not collected during checkout, they may be the responsibility of the customer unless otherwise required by applicable law.

10. Contact Information

For questions regarding shipping, delivery, tracking, or your order, please contact us:

WoodVanta
JORGE MARTINEZ LIMITED
1612 W Harding Ave
Coolidge, AZ 85128
United States

Email: lima14.clash@gmail.com
Phone: +1 209-936-4377